When is a token spent?
When you export a guide from the planner, after a warning that shows the cost and your balance. Uploading, automatic planning, reviewing and approving a plan are free. Changing the plan and exporting the same case again costs nothing more.
What does one token buy?
One token is one regular or one endo or one gingivectomy guide design. A stackable guide is 4 tokens (5 with the restoration guide), a zygoma guide 7. The design file (STL) is yours to print or to send to your laboratory.
Do tokens expire? Can I get a refund?
Tokens never expire. Token purchases are not refunded; a token already spent on a case is refunded only when the case cannot be completed on our side.
What does team support cost?
If you want our planning team to prepare the case for you, support costs the guide's own tokens plus one more per jaw (a regular guide: 2 tokens). It replaces the export charge for that case.
Can a clinic or laboratory share tokens?
Yes. Buy a package on one account; the whole team can use it. A shared organisation account with members and a spending report is coming shortly after launch.
Is All on Guide available in the United States?
Not yet. Our FDA 510(k) process is under way. US practices can leave an e-mail and we will tell them the day it opens.